Refund Policy.

1. Scope

This policy applies to business services purchased from RankCoreAI LLC, including fixed-price development projects and monthly managed services. No payment is collected through this public website. Payments made through an invoice or authorized payment provider remain subject to the applicable signed agreement and the provider's processing rules.

Pricing-page selections, contact-form submissions, and agreement requests are not purchases and do not require a refund.

2. Seven-business-day cancellation window

Unless the signed agreement provides a more favorable right, a client may send a written cancellation request within seven business days after both parties have signed the applicable agreement. A business day is Monday through Friday, excluding United States federal holidays.

If work is scheduled to begin after the window

RankCore will cancel the engagement and refund prepaid, unearned service fees, less any disclosed and approved non-cancellable third-party cost already committed for the client.

If the client authorized an immediate start

RankCore may deduct the reasonable value of documented work performed through the effective cancellation time, plus approved non-cancellable third-party costs. Any remaining prepaid, unearned balance will be refunded after reconciliation.

The seven-business-day period is a contractual business policy offered by RankCore; it should not be understood as a statement that every transaction has a statutory cooling-off period.

3. Fixed-price projects after the initial window

After the seven-business-day window, refunds for a fixed-price project depend on the signed milestone schedule and work completed. Amounts attributable to accepted milestones, completed or substantially completed work, reserved resources where the agreement makes them non-cancellable, and committed third-party costs remain due.

If payments received exceed earned fees and approved non-cancellable costs as of termination, RankCore will return the reconciled prepaid, unearned balance. If earned fees and costs exceed payments received, the client remains responsible for the balance under the signed agreement.

4. Monthly services after the initial window

Monthly services may be cancelled with 30 calendar days' written notice, unless the signed agreement states another notice period. Fees, usage charges, committed costs, and services delivered through the notice period remain payable.

Any prepaid amount covering service after the effective cancellation date that is not earned or committed will be returned after final reconciliation. A cancellation does not retroactively refund properly delivered prior service.

5. Third-party and usage-based costs

Client-specific costs are refundable only to the extent RankCore can recover them from the provider. These may include:

• domain registrations, certificates, licenses, plugins, and subscriptions;
• app-store, identity-verification, authentication, or account fees;
• advertising spend, media purchases, and campaign platform charges;
• AWS, Azure, Cloudflare, database, storage, or other cloud consumption;
• Twilio telephone numbers, messages, calls, carrier charges, and usage; and
• custom assets, equipment, expedited purchases, or other client-approved expenses.

Where reasonably possible, these costs will be disclosed in the proposal, statement of work, change order, or written approval before commitment.

6. How to request a refund

Email support@rankcore.ai with the subject "Refund Request" and include:

1. the client's legal business name and authorized contact;
2. the agreement, invoice, or project reference;
3. the service being cancelled and requested effective date; and
4. the reason for the request, if you want us to consider it during review.

We may request reasonable verification to protect the client's account. Sending a request does not by itself suspend service, invoices, platform usage, or other obligations unless RankCore confirms that in writing.

7. Review and refund timing

We will acknowledge the request, review the signed documents and project records, and provide a written reconciliation. An approved refund will be sent to the original payment method where reasonably available, within a commercially reasonable time after the final amount is confirmed. Bank and payment-provider processing times are outside our control.

Please contact us before initiating a payment dispute so we can review the scope, work records, and account ledger. This does not waive any right you have under applicable law.

8. Non-waivable rights and corrections

Nothing in this policy limits a refund, cancellation, warranty, or other remedy that applicable law does not permit the parties to waive. If RankCore makes a duplicate charge or a clear billing error, contact us promptly so it can be investigated and corrected.

Questions: support@rankcore.ai or (305) 988-2215.